New Releases

Find Content Faster with Hub Spotlight Search

What's New:

• Enhanced Search Functionality: Quickly find Files, Chapters, Transcripts, Attachments, Posts, Post Comments, and Member Profiles.

• "View All" Option: Dive deeper into all relevant results with a single click.

• Improved Discoverability: Easily explore everything happening in your Hub.

Why It Matters:

• Spend less time searching and more time engaging with content and members.

• Enjoy a streamlined experience that brings all Hub content to your fingertips.

Control Conversations by Turning Off Post Comments

What's New:

• Comment Management: Moderators and admins can disable comments on individual posts.

• Clear Indicators: Disabled comments are visibly marked so members know they can't comment.

Why It Matters:

• Maintain focus on important posts like community rules or announcements.

• Prevent off-topic discussions and keep information clear and accessible.

Personalized Feeds with Hidden Pinned Posts

What's New:

• Hide Pinned Posts: Members can hide pinned posts from their feed after reading.

• Easy Access: Hidden pinned posts can be viewed and unhidden via the "Pinned Posts" filter.

• Always Up-to-Date: Newly pinned posts will appear at the top of the feed for everyone.

Why It Matters:

• Customize your feed to show the most recent and relevant discussions.

• Reduce clutter and focus on what matters most to you.

Moderate with Flexibility by Making Posts Private

What's New:

• Private Posts: Moderators and admins can make posts private without deleting them.

• Author Notifications: Authors see an icon indicating their post is private.

• Selective Visibility: Only the author and moderators can view private posts.

Why It Matters:

• Handle sensitive content discreetly.

• Communicate directly with members for moderation purposes.

• Maintain a respectful and well-managed community space.

Boost Engagement by Embedding Membership.io Videos

What's New:

• Direct Video Embedding: Embed Membership.io videos in posts and comments using the video URL.

• Member Participation: Members can record and share their own videos using the Screen Recorder Chrome Extension.

Why It Matters:

• Enhance interactions with interactive and personal content.

• Foster a more engaging and dynamic community experience.

Enhancements and Improvements

Sleeker Hub URLs for Improved Performance

What's New:

• Updated URL Structure: Hub URLs have changed from app.membership.io/hub/XYZ123 to hub-XYZ123.membership.io.

• No Action Needed: All old links remain functional and redirect automatically.

• Better Performance and Security: Dedicated subdomains improve load times and enhance security.

Why it Matters:

• Enjoy faster access to your Hub with a more professional and personalized web address.

• Experience smoother navigation without any interruption.

• Continue to receive valuable new functionality reliant on this infrastructure change.

Optimized Hub Experience

We've made several improvements to enhance your overall experience:

• Enhanced Navigation with Updated Post Dropdown:

  • Improved Design: The post dropdown menu now has dividers for better readability.

  • Quick Access: Find and select actions more easily without confusion.

• Streamlined Appearance with Max Header Width:

  • Consistent Layout: The Hub header now has a maximum width to prevent stretching on larger screens.

  • Aligned Elements: Spotlight search and header elements align with the content below.

• Faster Hub Management with Performance Improvements:

  • Optimized Segments: Enhanced the technology handling segments for better efficiency.

  • Ongoing Enhancements: Continuous efforts to optimize Hub performance.

• Easy Access to Hub Registration Page:

  • Copy Sign Up URL: New buttons in the dashboard and editor to grab the link needed to share your Hub with the world.

  • Easy to Launch: When you’re ready to share your masterpiece of a Hub, so are we.

Why It Matters:

• Improved Efficiency: Enjoy smoother navigation within your Hub.

• Professional Appearance: Experience a more polished and user-friendly interface.

Bug Fixes

• Chatbot Quotas Reset Correctly: Fixed an issue where chatbot message quotas didn't reset on the correct billing date.

• Easier Hyperlink Editing: You can now delete hyperlinks from text without removing the text itself.

• Hiding Activity: The “Audience Activity” toggle in the Hub theme settings now hides the activity feed in member profiles.

• Hub Hyperlink Colors: External links in Hubs now fit all section color variants and abide by the Hub theme.

• Stable Zapier and Zoom Integration: Resolved problems with Zoom recordings imported via Zapier.

• Consistent Broadcast Notifications: Notifications now align with Hub theme colors for a cohesive look.

• Responsive Registration Loading: Added a loading spinner during Hub registration to indicate progress.

• Smooth Member Addition: Fixed the "Add Person" slide-in not appearing when adding members from the Hub dashboard.

• Accurate Like Counts on Mobile: Resolved duplicate likes appearing on mobile devices.

• Relevant Search Results: Scheduled videos no longer appear unintentionally in search results.

• Correct Theme Rendering: Fixed issues with Hub theme colors not displaying properly in the header.

• Proper Profile Mentions in Notifications: Member profiles now appear correctly when mentioned in notifications.

• Seamless Payment Processing: Resolved conflicts between one-time and recurring payments for members subscribed to multiple Hubs.

• Clean Member Directory: Fixed display issues with empty states in the member directory.

• Flexible URL Input: The URL field now accepts entries without "https://" when adding hyperlinks.

• Simplified Library Attachment Flow: Improved the process of adding attachments to files in the Library.

• Playlist Segments: Fixed an issue where segments were not updating properly to release playlist content to members in the Hub.

• iOS Players: Fixed a problem where videos on iOS showed a black screen.

• New Hub Dropdown: Fixed the “New Hub” dropdown getting cut off on smaller screens.

• Folder Empty State: Added the proper empty state on folders when attaching documents to videos in the Library.

• Reliable Hub Editor Loading: Fixed the need to refresh for Hub editor elements to function properly.

To go along with these spotlighted updates, a large number of minor improvements and bug fixes were included in this release across the entire platform.

So what should you do next?

• Try Out the New Features: Log in to your Hub today and explore these updates.

• Inform Your Members: Let your people know their experience just got even better with these changes!

• Share Your Feedback: Let us know what you think—we're always eager to hear from you.

• Need Help? Our support team is here to assist you with any questions.

New Releases

Broadcast to Everyone in Your Hub

Now you can broadcast a new discussion post to your entire Hub once a day, keeping everyone in the loop with important updates, announcements, or special content. Just select the “Notify all members about this post” option, and we’ll send notifications via email, in-Hub alerts, and mobile push—all at once! Think of it like a supercharged "@everyone" feature to make sure no one misses a thing. This awesome tool is available on the Grow plan and higher, so you can easily share your message with every single member, every day!

Embed YouTube Videos in Your Posts and Comments

We’ve made it easier than ever to share YouTube videos directly in your discussion posts and comments. Simply paste a YouTube link into the embed field, and it’ll instantly appear in your discussion—no hassle, no extra steps. Whether you’re sharing tutorials, announcements, or fun content, this feature makes your posts more engaging. And with support for Membership.io video links coming soon, you’ll have even more ways to enhance your discussions!

Copilot Just Got Smarter with Timestamps

Your library Copilot has gotten a big upgrade! We’ve fixed some bugs with descriptions showing in the wrong language, but the real game-changer is the new support for timestamps. Now, you can ask Copilot questions about specific content in a video, and it will give you the exact timestamps you need. Want to jump straight to a key moment or topic? Copilot will take you right there. It’s faster, more accurate, and more powerful with this new timestamp tech.

Rebranding to Membership.io

We’re excited to announce that our platform has fully rebranded to Membership.io from Searchie. You’ll notice a fresh, modern style and updated visuals throughout the platform. As we continue this process, you’ll notice Searchie logos, text, and branding being removed to reflect our new identity. We’re thrilled for you to experience Membership.io!

Enhancements and Improvements

Faster Posting with Optional Titles

We’ve made posting in Hubs quicker and easier! Now, you don’t need to worry about adding a title to a post and instead can jump straight into writing. When you create a new post, the input focus will automatically be on the body, so you can start typing right away and share your thoughts with others in the Hub faster.

Making Long Discussion Sidebars Shorter

We’ve added a handy "Show More/Show Less" button to help you manage long sidebar descriptions on the Discussion Page. This will help you keep longer parts of the community description, like a "Rules" or "Guidelines" section, from taking up too much space and pushing important content down the page. The button appears after the first line break, giving you full control over how much text is shown at once.

Sticky Hub Header for Smoother Navigation

We’ve made the Hub header sticky to improve your navigation experience, especially on mobile. Now, the header will appear as soon as you scroll up, so you can easily access menu options without having to scroll back to the top. This is super useful when browsing through discussions or content-heavy areas of your Hub, keeping everything you need right at your fingertips!

Better Comment Navigation Experience

We’ve made it easier to jump right into conversations! Now, when you’re redirected to a comment from a notification or link, the page will automatically scroll to the comment section.

Bug Fixes

• Hub Members’ Activity Not Updating: Fixed an issue where some Hub members' activity was incorrectly resetting to zero despite their active participation.

• Inconsistent Audience Filter Results: Resolved a bug causing inconsistent results in audience filters after applying changes.

• Video Thumbnails in Hub Customizer: Corrected a problem where video thumbnails in the Hub customizer weren't displaying properly.

• Browser Notifications Redirect: Fixed an issue where browser notifications weren’t redirecting users to the correct URLs in Firefox and Chrome.

• No Results State in Member Directory Search: Added a “No Results” state to the Member Directory search and filter to improve user feedback.

• Unauthorized Access to Private Videos: Fixed an issue that allowed unauthorized access to private or domain-restricted videos via nested URLs.

• Unable to Remove Hyperlinks: Resolved an issue where hyperlinks couldn’t be directly removed in the Rich Text editor.

• File Download in Discussion Posts: Fixed the issue where users couldn’t download attachments from discussion posts. The entire attachment card is now clickable for easier access.

• CSV Upload Error in Discussions: Resolved a 422 error that occurred when uploading CSV files in community discussion posts.

• Invalid Video URL Error Messages: Added proper error handling and messages when invalid video URLs are entered in posts or comments.

• Post Without Body Field: Fixed an issue where users couldn’t post if the body field was left empty.

• Password Reset Email Formatting: Corrected broken images and formatting issues in password reset emails.

To go along with these spotlighted updates, a large number of minor improvements and bug fixes were included in this release across the entire platform.

Major changes from the 2024.18 version of the platform are included in this post.

New Releases

Hub Communities have arrived!

We’re thrilled to introduce the Discussions Page, a major new community element in your Hub. Members can now create posts, comment on others, and engage in customizable spaces designed for focused conversations. Activity is seamlessly tracked and integrated with the member directory and profiles for maximum connection. Fully optimized for mobile, this feature allows easy access and interaction from anywhere. While we’re labeling this as a Beta for now, it’s packed with features and ready for use.

Join our active and vibrant community to stay up to date with the latest updates by downloading the Membership.io app and signing in with your Searchie account.

iOS download | Android download

For more details on setting it up in your existing Hub, check out this help article. If you’re creating a new Hub, the Discussion Page will be enabled automatically—just add it like any other page.

Chrome Extension Update

We’ve just rolled out an early release of a new version of our screen recording Chrome extension with major improvements. The update includes moveable controls, tab audio recording, and custom background options for webcam recordings. Your extension should automatically update to this new version, but if you encounter any issues, you can uninstall and reinstall it at searchie.io/chrome. Please send any feedback directly to [email protected] if you experience any troubles with this new version.

Enhancements and Improvements

Rearranged Pages List

The Pages list in the Hub Editor has been rearranged to promote important default pages, with Discussions and the Member Directory now moved up for easier access and management.

Bug Fixes

• Missing Icon in Hub Push Notification: Added the missing icon to achievements in Hub push notifications.

• Directory Filters Header Issue: Fixed a layout issue where the header of directory filters was being cut off.

• Blank Screen on Restricted Files: Resolved an issue where accessing restricted files via "Copy URL" or mention notifications resulted in a blank screen.

• UI Gap in Hub Header Notifications: Addressed a gap in the notifications UI in the Hub header.

• Hub Header Color Customizations: Corrected UI errors related to Hub header color customizations.

• Default Icon in Member Directory: Fixed an issue where the "Member Directory" default icon was not displaying correctly in the Hub header.

• Back Navigation Issue: Fixed navigation issues on both mobile and desktop after sending a password reset or magic link.

• General Mobile UI Bugs: Addressed various mobile UI bugs to improve overall user experience.

• Activity List Loading: Fixed an issue where the activity list was not loading correctly in the dashboard.

To go along with these spotlighted updates, a large number of minor improvements and bug fixes were included in this release across the entire platform.

Major changes from the 2024.14, 2024.15, and 2024.16 versions of the platform are included in this post.

New Releases

Images and Attachments in Comments

You can now add images and attachments in Hub Comments! This feature makes sharing visual content and resources easier within your community. Easily add files by dragging and dropping them into the comments area or by copying and pasting images and files directly into your comments.

Hub Homepage Switching

We're excited to introduce Hub Homepage Switching! Now you can choose which page of your Hub serves as the default homepage your audience sees when they log in or click the logo. Easily spotlight new products, promote special areas, or change things up without hassle. And stay tuned—soon you'll be able to set the upcoming community discussion forum as your homepage for even more flexibility.

New ‘Row’ Menu Layout

We introduced a new header menu layout option for Hubs that combines the best features of the other menu layouts. The new layout ensures that all menu items are visible in a single row, with the search bar conveniently accessible above it. This design simplifies navigation, making it easier for you to set up your Hub and for your members to navigate it. Alongside the ability to switch the Default Homepage of the Hub and customize the 'Home' item in the menu, navigating and setting up the structure of your Hub has never been simpler.

Enhancements and Improvements

Hub Comment Logs (Ongoing Beta)

We've significantly improved the Hub Comment Logs (Beta). You can still sign up for this feature by commenting on this post and requesting access here. Issues with replying to comments from the logs area have been resolved, and clicking on media now takes you directly to the media page in the Hub. Additionally, clicking on an audience profile in the logs area will open their profile details immediately instead of redirecting you to the audience page.

Customizable Homepage Menu Item

With the homepage now updatable, we’ve made it easier to customize the label of the corresponding menu item in the header. While you can’t delete this vital part of your Hub, you can easily see which page is currently set as the homepage and update its label.

Hub Switcher UX Improvements

Clicking away from the Hub switcher now closes it, and selecting a Hub from the list opens it in the same tab. These updates greatly enhance the overall user experience, especially on mobile devices.

Improved Hub Experience on Mobile

We’ve made a variety of UI fixes, tweaks, and updates to enhance the commenting experience, making it easier than ever to keep up with your community on the go. The clickable area for commenting has been increased for better usability on certain devices, buttons have been repositioned for prominence, and several dropdown bugs have been fixed. Additionally, the layout and visuals of the audience profile on mobile devices have been improved.

Bug Fixes

• Comment Spacing: Newline spacing while typing a comment now matches spacing after submitting the comment.

• Mentions in Replies: ‘@audience’ mentions are now properly added when replying to comments in the Logs Area.

• Comment Newlines: Automatically remove additional newlines at the end of comments to maintain a clean look.

• Notification Pagination: Fixed an issue where additional notifications would not load when scrolling to the bottom of the notification side panel.

• Unclickable Menus: Fixed an issue where header and footer menu items could be clicked while making changes in the Hub Editor.

• Showing Attachments at a Glance: Fixed an issue where the attachments icon would not show on files in the Library unless clicked.

• Complex Segments: Segments with multiple filter groups are now working correctly.

• Transcript Editor UI: Icons in the transcript editor no longer overlap on smaller screens.

• Facebook Sync: Fixed an issue preventing videos from being imported via Facebook.

• Playlist Editor: Editing the playlist title and description in the Hub customizer now works correctly.

• Attributes Segment: The 'Attributes' segment now displays the actual attribute when saved.

• Video Title Search: Fixed an issue with video title search not working for specific types of videos.

• European Portuguese Transcription: Transcription in European Portuguese now functions correctly.

• Welcome Emails: Welcome emails will no longer be sent to canceled users if the same price is assigned to a different Hub.

• Duplicate Content Tags: Implemented logic to remove duplicate content tags generated by Copilot.

• Image Overlay: Fixed an issue where images posted in comments had a hazy/blurry overlay.

To go along with these spotlighted updates, a large number of minor improvements and bug fixes were included in this release across the entire platform.

Enhancements and Improvements

Hub Comments Continue to Improve

We’ve made several more improvements to the commenting interface in Hubs:

• Thread Line Clarity: We’ve fine-tuned the little line indicator for comment threads, making it super clear which replies belong to which parent comment.

• Natural Flow: The timestamp, like, reply, edit, and delete options have been relocated and updated to create a more natural flow of information and interaction.

• Better Readability: Mentioned profiles in comments now look sharper and are easier to read.

• Mobile Magic: On mobile devices, the text area for typing new comments or replies now sticks to the keyboard at the bottom of the screen, making it a breeze to communicate on the go.

Relative Segments and Filter Changes

We’ve revamped the way dates are handled in "relative" segments and filters (i.e. "Less Than", "Exactly", "More Than"). These conditions will now use calendar dates rather than exact timestamps to segment audience members. Plus, we’ve added some nifty new indicators to the Filter Audience slide-in to explain these changes and give you important info about your segment conditions.

Bug Fixes

• Prevented content from being copied when duplicating Hub templates.

• Fixed the issue preventing automated welcome emails for new paid subscriptions.

• Resolved duplication issues in audience entries coming from connected apps.

• Reintroduced the missing margin top option for feature section buttons.

• Improved the UI to handle long links within comments.

• Adjusted the UI on the progress indicator for feature sections for better alignment.

• Fixed the issue of audience tags loading incorrectly.

• Synchronized the newline spacing between typing and submitting comments for visual consistency.

To go along with these spotlighted updates, a large number of minor improvements and bug fixes were included in this release across the entire platform.

Enhancements and Improvements

Hub Comment Logs (BETA)

We are excited to announce a beta program for our new Hub Comment Logs. This feature allows Hub admins to view any unread comments and reply directly to users from a dedicated page in the Hub Settings, without needing to go into the Hub or wait for a mention or reply notification. This is a powerful tool for managing large and very active Hubs efficiently. To sign up for the Beta, subscribe to our changelog for updates and reply to this post requesting access. Please provide any feedback you have directly on that post as well.

Mobile Push Notifications for Comments

We’ve improved the commenting experience yet again by adding mobile push notifications for mentions and replies in comments. Available to our Hub mobile app early adopters, this feature enables audience members using a Hub mobile app to receive built-in push notifications for comments and community interactions. Sign up at searchie.io/mobile to join the waitlist for the mobile app program and keep your community engaged and connected on the go.

Bug Fixes

• Widget Removal: Fixed the issue where removing the last widget or plugin from the apps slide-in did not load the empty state in view.

• Header Menu Visibility: Resolved a delay issue where header menu types conditioned by attribute segments were not visible to users with the right credentials on first onboarding until the page was refreshed.

• Video Player Transcriptions: Resolved an issue where the video player was picking up older, edited transcription files instead of the latest ones.

• Attachment Links Visibility: Fixed the issue where links, as attachments, did not show up in the 'Library > Attachments' folder but appeared when a filter was applied.

• Audience Filter Results: Resolved the problem where audience filters returned inconsistent results after each application.

• Video Thumbnails Alignment: Fixed the uneven alignment of video thumbnails in scroll sections caused by multi-line titles.

• Hub Deletion View: Addressed the glitchy view when deleting a Hub from the dashboard.

• Replace Video Functionality: Resolved the issue where replacing a video created a new transcription but didn’t switch the video to the new transcription.

• Email Notifications Toggle: Fixed the bug where email notifications were sent despite the "Receive Email Notifications" toggle being off.

• Mention Dropdown Text Color: Corrected the text color issue in the mentioning dropdown.

To go along with these spotlighted updates, a large number of minor improvements and bug fixes were included in this release across the entire platform.

Note: These updates have been live for about a week. Apologies for the late post, but we're excited to share all the improvements and fixes we've made!

Enhancements and Improvements

Hub Commenting Updates

We've added undo and redo functionality when creating comments for better editing control and fewer "Oh shoot" moments. Enter will now send your comment and Shift + Enter will start a newline, giving the commenting experience a more natural feel. Additionally, you can now hit Tab to select the currently highlighted member profile when mentioning someone in a comment, along with Enter.

Bug Fixes

• Apps Page Design: Fixed the design for the "no results returned" state in both installed and explore apps tabs.

• Attribute Loading from Different Accounts: Fixed a bug where attributes were loaded from a different account after copying a template.

• Password Change Popup: Addressed the issue where the password change popup was not visible when audience members tried to update their password from 'Account Settings'.

• Custom Color Picker: Fixed the empty custom color picker input for default pages background.

• Addon Removal Confirmation: Improved the UX for addon removal confirmation and downgrade modal.

• Folder Sorting in Playlists: Resolved the issue where folder sorting was overwritten by playlist order.

• Back Route Bug in Library: Fixed a bug in the library when adding cards and trying to "go back".

• Hidden Playlists in Search Results: Videos from playlists inside of hidden sections now correctly do not appear in search results in Hubs.

• PDF Files in Hub Search Results: Addressed the issue where PDFs with applicable tags were incorrectly included as media files in Hub search results.

• Segment-Specific Plan Content: Fixed the bug where new Hub audiences could not see segment-specific plan content upon registration.

• Progress Indicator Alignment: Corrected the alignment issue in the progress indicator for feature and carousel playlist sections.

• Unrelated Subscriptions in Billing Pages: Fixed the issue where audience billing pages showed Stripe subscriptions unrelated to the Hub.

• Email Notifications Toggle: Resolved the bug where email notifications were sent despite the "Receive Email Notifications" toggle being off.

To go along with these spotlighted updates, a large number of minor improvements and bug fixes were included in this release across the entire platform.

Enhancements and Improvements

Comment Notifications and More!

Mention Other Audience Members
You can now mention other audience members in your comments and replies. Just type '@' followed by the person’s name to mention them. They’ll receive an immediate notification, prompting them to check out the comment and join the discussion. This feature makes it easy to engage people in conversations, ensuring they don’t miss important information.

Reply to Replies
Now, you can reply to replies, which will automatically mention the original commenter in your new reply. This allows you to continue discussion threads more coherently and ensures that everyone can keep up with the responses. It’s perfect for maintaining clear, structured conversations within your Hubs.

Notification Management
We've improved notification management by adding an unread status to each notification. Members can easily manage their notifications by clicking each one to view the related content. If they prefer not to go through each notification individually, they can mark all notifications as read with a single action. This enhancement helps members stay organized and ensures they don’t miss any important updates.

Private Profile Update
We’ve simplified the profile privacy settings in Hubs. Members can now easily control whether their personal information is viewable on their profile. While they can still interact in comments and other areas of the Hub, their personal information will be hidden if their profile is visited. Additionally, their profile won’t show up in searches and mentions, enhancing their privacy.

Bug Fixes

• Template Preview CTA Buttons: Updated buttons on template previews to route to the same URL, preventing new blank tabs from being opened.

• Long Domain Names on Hub Cards: Addressed a UI issue where adding a long domain name would mess up how the Hub cards were displayed in certain views.

• Limit-Reached Modals: Updated the limit-reached modals and the redirect flows on the addons page.

• Audio Files Transcription Option: Audio files with no transcriptions no longer show the "Edit Transcription" option.

• New Folder Creation During Move File: Fixed a bug where creating a new folder when moving a file caused the slide-in to turn blank.

• Hub Onboarding Attribute Bug: Fixed a bug where adding a new attribute to Hub onboarding would not reflect visually in the Input element settings.

• Carousel Slide Editor View: Fixed a bug where the first new carousel slide would not show in the editor until the user clicked save.

• Hubs Access Dropdown: Added a "List is empty" message to the Hubs Access dropdown on audience profiles.

• Phone Numbers in User Profile: User-entered phone numbers now display correctly in user profiles and settings if edited or added during onboarding.

• Folder Count When Selecting Content: Fixed a bug with the folder count in certain slide-ins when selecting content to add to a Hub or Wisdom plugin.

• Duplicated Cards in View: Fixed an issue where individual cards duplicated within sections like a scroll section did not appear until saving.

• Convertkit Duplicates: Resolved an issue where 'Hub Access' and 'Add Tag' automations in Convertkit created duplicate audience entries.

• Audio Files and Watch Page: Addressed player settings bugs for audio files on the watch page.

• Account Settings Buttons: Fixed lingering save/cancel buttons in account settings.

• Hub Editor Dropdowns: Resolved an issue where dropdowns became inaccessible after deleting sections in the Hub Editor.